Privacy Policy

Text Book Mantra respects your privacy and is committed to protecting the personal information shared by students, parents, guardians and customers through our website and services.

Text Book Mantra helps students and parents find and receive academic year textbook sets at their doorstep. We serve students and families associated with schools across different locations.

1. Information We Collect

We may collect the following information:

• Parent, guardian or customer name
• Student’s name
• School name and class
• Academic year and textbook requirements
• Mobile number and email address
• Billing and delivery address
• Order and textbook-set details
• Payment and transaction information, where applicable
• Information shared through enquiry forms, phone, WhatsApp or email
• Website usage, browser, device and IP address information
• Cookies and similar technologies, where used

We collect only the information reasonably required to process orders, arrange delivery and provide customer support.

2. How We Use Your Information

We may use your information to:

• Process and confirm textbook orders
• Verify school, class and academic-year requirements
• Arrange packing and delivery of textbook sets
• Send order and delivery updates
• Respond to enquiries and customer-support requests
• Process payments, cancellations and refunds, where applicable
• Improve our website and services
• Prevent fraud, misuse and unauthorised transactions
• Maintain business, payment and order records
• Comply with applicable laws and legal requirements
• Send promotional messages where consent has been provided

3. Sharing of Information

We may share necessary information with:

• Delivery and courier partners
• Textbook suppliers and fulfilment partners
• Payment gateways and banking partners
• Website hosting and technical service providers
• Schools or institutional partners, where required to fulfil an order
• Professional advisers and legal authorities, where required by law

Text Book Mantra does not sell or rent your personal information to third parties for their independent marketing purposes.

4. Information About Children

Text Book Mantra provides textbook-related services for students. Parents or legal guardians should provide student information and place orders on behalf of children.

We do not knowingly request children to independently provide personal information without appropriate parental or guardian involvement.

5. Payment Information

Where online payments are available, payments may be processed through authorised payment gateways, banks or financial service providers.

Payment providers may process your information according to their own privacy policies. Text Book Mantra may receive transaction status and limited payment-related information.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Understand website traffic
• Improve website performance
• Identify technical errors
• Maintain website security

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and deliver orders
• Provide customer support
• Maintain order, payment and accounting records
• Resolve complaints and disputes
• Comply with legal and regulatory requirements

When information is no longer required, it may be securely deleted, anonymised or archived.

8. Data Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate or incomplete information
• Update your contact and delivery details
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Raise a privacy-related complaint

We may request reasonable information to verify your identity before processing a request.

10. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, courier services or other platforms.

Text Book Mantra is not responsible for the privacy practices, content or security of third-party websites.

11. Promotional Communications

We may send information about textbook availability, order updates, services or offers where permitted by law or where consent has been provided.

You may opt out of promotional communications by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised “Last Updated” date.

13. Contact Us