Privacy Policy

SWAM Engineering respects your privacy and is committed to protecting the personal information shared by you through our website, business services, enquiry forms, communication channels and SWAM Chat.

This Privacy Policy explains how SWAM Engineering (“we”, “us” or “our”) collects, uses, stores and protects your personal information.

1. Information We Collect

A. Information Collected Through SWAM Engineering

We may collect the following information when you contact us or use our services:

• Name of the customer or authorised representative
• Company or organisation name
• Job title, department and business details
• Email address and telephone number
• Business and delivery address
• Product, equipment or project requirements
• Information submitted through enquiry and quotation forms
• Service, maintenance and support-related information
• Documents, drawings, photographs or files shared with us
• Billing and payment information, where applicable
• Website usage, browser, device and IP address information
• Cookies and similar technologies, where used

B. Information Collected Through SWAM Chat

Depending on the features used, SWAM Chat may collect:

• Name, email address and mobile number
• Company name, department and designation
• User account and login information
• Chat messages and communication records
• Service requests, enquiries and support details
• Documents, images, videos and files shared by users
• Device model, operating system and service version
• IP address, access logs and technical error reports
• Notification-related information

Camera, microphone, storage, contacts or location permissions may be requested only when required for a specific feature and permitted by the user.

2. How We Use Your Information

We may use your information to:

• Respond to product and service enquiries
• Prepare quotations and proposals
• Process business orders and requests
• Provide technical and customer support
• Coordinate installation, maintenance and service work
• Manage customer, distributor, dealer and service-partner communication
• Process service requests and complaints
• Send order, quotation, service and account-related updates
• Improve our website, services and communication systems
• Maintain business, accounting and transaction records
• Prevent fraud, misuse and unauthorised activities
• Protect the security of our systems and services
• Comply with applicable laws and regulatory requirements
• Send promotional communications where legally permitted

3. Chat Messages and Shared Files

Messages, documents, drawings, photographs, videos and other content shared through SWAM Chat may be processed to:

• Deliver content to the intended recipients
• Provide technical or customer support
• Manage service requests and complaints
• Maintain communication records
• Investigate misuse, disputes or security incidents

Users should not share passwords, payment PINs or confidential information with unauthorised persons.

4. Sharing of Information

We may share necessary information with:

• Authorised SWAM Engineering employees and representatives
• Customers, dealers, distributors and service partners
• Installation, maintenance and logistics partners
• Website hosting and technical service providers
• Cloud-storage, communication and security providers
• Banks and payment service providers, where applicable
• Professional advisers, auditors and legal consultants
• Government or law-enforcement authorities where required by law

SWAM Engineering does not sell or rent your personal information to third parties for their independent marketing purposes.

5. Technical and Business Information

Information relating to equipment, machinery, project requirements, technical drawings, specifications and maintenance may be shared with authorised personnel or service partners for providing the requested products or services.

Users should ensure that they have proper authority before sharing confidential or proprietary information with us.

6. Payment Information

Where online payment facilities are available, payments may be processed through authorised banks, payment gateways or financial service providers.

We may receive transaction status and limited payment-related information. Payment providers may process information according to their own privacy policies.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Understand website traffic
• Improve website performance
• Identify technical errors
• Maintain website security

You may control cookies through your browser settings. Disabling cookies may affect some website features.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries
• Provide products and services
• Maintain customer and supplier records
• Process business transactions
• Provide warranty, service and support
• Resolve disputes
• Comply with legal, accounting, tax and regulatory requirements

When information is no longer required, it may be securely deleted, anonymised or archived.

9. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. International Data Processing

Your information may be processed or stored in India or other countries where SWAM Engineering or its authorised service providers operate. We take reasonable steps to protect personal information in accordance with applicable laws and security requirements.

11. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate or incomplete information
• Update your contact details
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Raise a privacy-related complaint

We may request reasonable information to verify your identity before processing a request.

12. Children’s Privacy

Our website, services and SWAM Chat are intended for businesses, professionals and industrial customers. They are not directed towards children.

We do not knowingly collect personal information from children for independent use of our services.

13. Third-Party Websites and Services

Our website or services may contain links to third-party websites, payment gateways, service providers or external resources.

SWAM Engineering is not responsible for the privacy practices, content or security of third-party websites and services.

14. Promotional Communications

We may send business updates, product information, service updates or promotional communications where permitted by law or where consent has been provided.

You may opt out of promotional communications by contacting us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be published on our website or related service with the updated “Last Updated” date.

16. Contact Us